About us

We are Murphy And Walsh. Your Reliable
Amazon Appeal Service Provider in Canada

We have been sellers ourselves, and we understand the pain of getting suspended overnight. To help other sellers from this dismay, we created Murphy and Ralph. We aim to help Amazon sellers become stress-free about their account management and focus more on their business. We support our clients by offering services that help them run their businesses more efficiently.

Reason to work with us

$

We are dedicated professionals who want our clients to be proper

$

We love taking on challenges, no matter how complex they are.

$

We consider our clients' problems as ours.

$

We are one of the well-reviewed companies in this sector

$

We have a bunch of really satisfied clientele.

CALL US NOW

Need more reason? Check out this

We offer a full money-back
guarantee.

We offer free services for repeat appeals for the same suspension case.

We have won numerous awards
for being the most trustworthy service provider.

HOW THE Process WorkS

We follow a simple work process that can be streamlined and customised as per your needs.

1.Give us a call/
send an email

3. Receive an appeal letter and plan of action to submit

2. Book for a FREE
consultation

4. Get back to
selling again

We work with the following platforms.

If you have the following
problems then contact us:

Our expert team of appeal specialists can help you with a range of Amazon account suspensions:

$

Trademark and Patent Violation

$

Intellectual property

$

Counterfeit item

$

Inauthentic item

$

Unsafe products

$

Expired products

$

Product safety complaints

$

Listing does not match the detail page

$

Used item sold as new

$

Vendor Seller Central suspension

$

Selling prohibited Items

$

ASIN variations misuse

$

Order defect rate 1%

$

Late shipment rate 4%

$

Pre-fulfilment cancel rate 2.5%

$

Confirm orders prior to actual shipment of the item

$

Review manipulation

$

Tax identity

$

Invoice manipulation

$

Related account suspension

Before You Pay Anyone, Give Us a Call, We Are the Only Service
Providers in the CA, Providing a 100% Refund Guarantee! Other’s Don’t!

GET A QUOTE

FAQ’s

We generously offer a 100% or 70% refund guarantee based on the status of your Seller Account and Suspension.

My Amazon Seller Account has been voluntarily suspended. Can you offer a Free Evaluation?

Definitely! This is indeed the first step. We investigate your account and performance to intricate levels so that we can offer you the most appropriate advice.

Will my Amazon Account be re-instated for sure?

As a partner, we will provide you with the best analysis service and an appeal for your Amazon account, but unfortunately, due to the nature of the business and industry, we cannot manipulate the outcome from Amazon’s end.

What if my account is not reinstated?

If you follow our instructions and do not implement any changes in the appeal documents, we assure you a money-back guarantee depending on the case and your account status. Amazon appeals process can go up to 15 rejections. We value our time and your time, if we think the account cannot be reinstated, we will stop working on the case and issue you a full refund. It will be our decision when to conclude the case.

What happens if Amazon requests “more information”?

We shall continue handling the appeal for your account until your account has been re-instated. This will include all the consecutive responses that Amazon demands regarding your account suspension and activation. We do a thorough check-up for every reply from Amazon and correct the mistakes so that you are back in action in no time. The best part – we only charge you once!

How long does it take to get my Account Reinstated?

Although the service depends on individual cases, we very well understand time is money and do our best to deliver your appeal within 24-72 hours after investigation. Amazon takes 1-7 days to deliver a response, and we cannot control their response time. From our experience, Accounts have been reinstated in an hour, a day, a few days and up to 90 days.

Do you offer a refund if my account gets reinstated but gets blocked again?

Once your account has been reinstated, we are out of the contract. Amazon can suspend the account again for any other violations. Service is limited to one suspension only.

Which issues may void the money-back guarantee?

Alteration of the appeal

Not complying with the points listed in the appeal. (e.g. deleting particular listings or making changes)
Incomplete information-sharing regarding your Amazon account

Incomplete or inaccurate information about invoices, suppliers, authorization, etc

Sharing our appeals on online forums, web chats, or other public domains without our written consent

Going against our recommendations for contacting Amazon or re-submissions

If we reinstate your account and the account gets suspended again for similar reasons, we cannot guarantee that your account will be re-activated.

Ceasing communication with us before your account queries has been activated or resolved.

How long does Amazon take to respond?

Amazon customarily delivers a response within 1 – 7 working days, but through the experience, we have also seen responses to take up to 1 – 3 weeks.

Post Your Question, Our representative Will Contact You ASAP!